Privacy Policy

Luzfloral Atelier (“we”, “our”) provides online and in-studio floristry education. We respect your privacy and process personal data lawfully, fairly, and transparently.

Information we collect

• Account and contact details: name, email, optional phone.
• Transaction data: course purchases, invoices, and fulfillment records.
• Usage data: pages viewed, device/browser information, and approximate location derived from IP (aggregated).
• Support content: messages you send via the contact form or email.

How we use information

• Provide, maintain, and improve courses and related services.
• Process transactions, prevent fraud, and provide support.
• Send essential service communications (e.g., access updates, security notices).
• With your consent, send occasional newsletters (you can opt out anytime).

Legal bases

We rely on contract (course delivery), consent (marketing), and legitimate interests (service safety and improvement). Where applicable, we also comply with statutory obligations (tax and accounting).

Cookies

We use minimal cookies to remember preferences such as theme and cookie consent. See the cookie banner for choices. You can also manage cookies in your browser settings.

Data sharing

We do not sell personal data. We may share limited information with service providers who help us deliver courses (e.g., payment, analytics, email). These providers must protect your data and act on our instructions.

International transfers

If data leaves your region, we use appropriate safeguards such as standard contractual clauses and technical measures.

Data retention

We keep personal data only as long as needed for the purposes described or as required by law. You may request deletion where applicable.

Your rights

• Access, correction, deletion, and portability of your data.
• Restriction or objection to certain processing, including marketing.
• Withdrawal of consent at any time without affecting prior lawful processing.
• Right to lodge a complaint with your data protection authority.

Security

We implement administrative, technical, and physical controls to protect personal data. No method is entirely secure; please keep your credentials private and notify us of any suspected misuse.

Children’s privacy

Our services are intended for individuals 16+ (or the age required by your jurisdiction). We do not knowingly collect data from children without appropriate consent.

Changes to this policy

We may update this policy. Material changes will be announced via the website or by email where appropriate.

Contact

Questions about privacy? Contact us at [email protected] or +1 (415) 555-0198. Postal inquiries available upon request.